Refund & Cancellation Policy

If you wish to cancel your booking, the following refund schedule applies based on the timing of your cancellation request:

• Within 24 hours of booking: 90% refund of the total amount paid
• At least 48 hours before the package start date: 50% refund of the total amount paid
• Less than 48 hours before the package start date: No refund will be issued

All cancellation requests must be submitted in writing via email to hello@shaluholidays.in or through your account dashboard.

Once a cancellation is approved:

• Refunds will be processed within 5-10 business days from the date of cancellation approval
• The refund will be credited to the original payment method used at the time of booking
• Payment gateway charges (if any) may be deducted from the refund amount

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

If you fail to arrive at the designated pick-up point or starting location at the scheduled time without prior notice, it will be treated as a no-show. No refund will be issued for no-shows, and the full booking amount will be forfeited.

We understand plans can change. If you wish to modify or reschedule your booking:

• Rescheduling requests must be made at least 72 hours prior to the package start date
• All changes are subject to availability and may incur additional charges depending on the new dates or package selected
• Requests made within 48 hours of the start date may not be accepted

To request changes, please contact us at hello@shaluholidays.in or call +91 99061 66747.

Shalu Holidays reserves the right to cancel or modify a booking due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions
• Government restrictions or advisories
• Safety concerns
• Other unforeseen circumstances

In such cases, customers will be offered a full refund or the option to reschedule to an alternative date at no additional cost.

Shalu Holidays shall not be held liable for cancellations or disruptions caused by events beyond reasonable control, including:

• Natural disasters (earthquakes, floods, landslides, avalanches)
• Political unrest or civil disturbances
• Pandemics or health emergencies
• Road blockages or transportation disruptions
• Strikes or labor disputes

In force majeure situations, refunds and rescheduling will be handled on a case-by-case basis, and we will work with you to find the best possible resolution.

No refund will be provided if you choose to leave a tour midway or voluntarily miss any services, activities, meals, or accommodations included in your package. This applies regardless of the reason for early departure, including personal emergencies, unless explicitly agreed upon in writing by Shalu Holidays.

Some components of our tour packages involve third-party service providers, including hotels, airlines, activity operators, and transport companies. These providers have their own cancellation and refund policies, which may differ from ours. Shalu Holidays is not responsible for refunds related to third-party services and will assist you in coordinating with the respective providers where possible.

• Any dispute regarding a refund must be raised within 7 days of the cancellation or service date
• Disputes must be submitted in writing to hello@shaluholidays.in with your booking reference number and relevant details
• Shalu Holidays reserves the right to make the final decision on all refund disputes after reviewing the circumstances

We are committed to resolving disputes fairly and will respond to all claims within 5 business days.

For all refund and cancellation related queries, please reach out to us through any of the following channels:

Your payment security is our top priority. All transactions on Shalu Holidays are processed securely through Razorpay, a trusted and certified payment gateway.

• All payments are processed securely via Razorpay
• Razorpay is PCI DSS compliant, ensuring the highest standards of payment data security
• We do not store your credit/debit card details or any sensitive payment information on our servers
• Supported payment methods include UPI, Credit/Debit Cards, Net Banking, and Digital Wallets

For any payment-related concerns, you can contact us or reach out to Razorpay support directly.

Shalu Holidays is committed to delivering your travel experience as described in the package itinerary:

• Tour packages are delivered as per the confirmed itinerary shared at the time of booking
• A booking confirmation email will be sent within 24 hours of successful payment
• Travel vouchers, tickets, and detailed itinerary documents will be provided 48 hours before your package start date
• All documents are delivered digitally via email and are accessible through your account dashboard

If you do not receive your confirmation or documents within the specified time, please contact us immediately.