Privacy Policy
Last Updated: January 2026
At Shalu Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Register for an account
- Make a booking or purchase
- Subscribe to our newsletter
- Contact us for support
- Participate in surveys or promotions
This may include: name, email address, phone number, postal address, passport information, date of birth, payment information, and travel preferences.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, and page views.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your bookings and reservations
- To communicate with you about your bookings, account, and services
- To send promotional emails and newsletters (with your consent)
- To improve our website, services, and customer experience
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations and enforce our terms
- To personalize your experience and provide tailored recommendations
3. Information Sharing and Disclosure
We may share your information with:
Service Providers
We work with third-party service providers who assist us in operating our website, processing payments, sending emails, and providing customer support.
Travel Partners
We may share your information with hotels, tour operators, and other travel service providers necessary to fulfill your booking.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and safety.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure storage of payment information
- Regular security audits and updates
- Restricted access to personal information
- Employee training on data protection
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw your consent at any time
To exercise these rights, please contact us using the information provided below.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: